You can count on our team
Estate agency has not always had a good name and it is important to us that we only employ a team that genuinely care about our business and our clients. You can be confident that you always enjoy the best possible service, advice and exceptional value for your money. We aim to provide you with a level of service that meets your needs and budget. Here are just some of the ways we are committed to doing the right thing for you and your property…
You are important to our business
You will never be treated as just another house number. We recognise that without you we don’t have a business. Knowing that it costs a vast amount to win a new customer, our focus at H2M is always on getting the right result for you so you’ll want to recommend us to your friends and family.
You won’t ever be passed from pillar to post. You can get someone on the phone straight away or arrange a visit from one of our property specialists. While you will have your specific contact, the rest of team will be aware of your situation and able to help. You won’t waste time on the irrelevant, so you will be able to get to the point quickly.
Communication is key
You need to know what’s happening with your property. You won’t need to keep chasing us, you will be kept fully informed at all times. After every viewing you’ll get our opinion on how it went and any feedback from the buyers. Sometimes things do go wrong with the conveyancing process and you’ll benefit from having our sales support team with you all the way.
Keeping you informed
Sadly in our industry, as with most others, you can expect the unexpected. We will work hard to your behalf to prevent any delays, however if there is nothing we can do, you won’t be left guessing what is happening. You will be kept informed at all times so you are always in a position to make any necessary decisions or arrangements.
We really do listen to you
When it comes to an important decision, such as selecting an estate agent, you need to be certain you’re doing the right thing. When you contact H2M, whether you’re selling or buying, you’ll notice we take the time to actually listen and really understand what you want to achieve before making a recommendation.
Offering you superb property knowledge and experience
Wouldn’t you rather deal with a well-respected and professional company? We keep up to date with every aspect of the property market… so you don’t have to. A wealth of experience built up by the team over the years means you can take advantage of this collective knowledge ensuring you will get the answers you need quickly.
Honesty is the best policy
If we say we’ll do something… we’ll do it. There is no point in making a promise knowing it can’t be kept. When you are making a long term investment you will soon find out if it isn’t what it seems. With H2M you will always get an honest answer, even if it’s not what you want to hear or the answer we would prefer to give you.
We don’t make false claims or over-price your property simply to gain your instructions. You’re far too important to us. If we should make a mistake we will admit it. In fact these days you have access to websites such as Zoopla puts you in the driving seat when it comes to putting a realistic valuation on your property. You can be certain that you will always be treated fairly.
A complaint is a gift! We really do welcome your feedback
When everything is going well you can’t really judge how well a company is really looking after you. It’s only when something goes wrong that you get a chance to see how good the service really is and that’s when they get the opportunity to blow you away by really going the extra mile. So if you have a problem please get on the phone or send us an email and let us know all about it. We’ll thank you because you’ll be doing us a favour.
Keeping things simple
If you’re not a property expert we can help you cut through the legal and technical jargon that’s often associated with buying and selling property. This ensures you understand what’s going on, what you’re paying for and exactly what it’s all going to cost.
No high fees
The difference between a high street estate agent and H2M is that we don’t charge high fees; As an example, if you were to sell your property with a high street estate agent with a typical value of £200,000, you are likely to pay approximately £3000 in commission. We do not have the same overheads as high street agents as our offices are away from the high street and many of our staff work from home. We are able to pass savings on to you and can offer choice of property marketing packages starting from £395 + vat, saving you thousands of pounds.
We advertise your home on all of the major property portals such as Rightmove, Prime location and Zoopla, which are proven to deliver sales, so you don’t need to worry that your property, is getting the best exposure.