How to report a complaint

We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint. If so, we will always try to clarify the situation and deal with any issues quickly and efficiently.

Where to make your complaint

All complaints are investigated fully before we respond, this is to ensure we come back with constructive comments or course of action promptly. Our intention is to resolve your concerns as quickly as possible. Upon receipt of a complaint you will receive an acknowledgement of receipt within 24 hours with a full response within 5 working days.

Complaints are not dealt with by operational staff to ensure they are reviewed objectively by individuals without any direct involvement. To make a complaint please either:

Email: complaints@house2market.co.uk

Letter: Complaints Department, House 2 Market Ltd, 5 Whittle Court, Knowlhill, Milton Keynes, MK5 8FT